Walkora – Delivery Information

At Walkora, every order is handled with care from our warehouse to your doorstep. Whether you are ordering a durable pet leash or a practical dog-walking accessory, we work to ensure your products arrive safely, securely, and ready for your next walk.

🚚 Delivery Options & Shipping Costs

Shipping costs are calculated automatically at checkout based on your delivery location, selected shipping method, and order details.

Estimated Delivery Times

Standard Delivery: 4–7 working days
Express Delivery: 3–5 working days
Priority Delivery: 2–4 working days

Delivery times are estimates and may vary depending on your location, courier availability, customs processing, and whether the destination is located in a remote area.

🚛 Logistics Method

All Walkora orders are shipped through trusted third-party courier and logistics partners.

Depending on your location, your order may be delivered by a local courier, international shipping provider, postal service, or last-mile delivery company.

Once your order has been dispatched, you will receive a tracking number by email or SMS, where tracking is available. This allows you to follow the progress of your shipment until it reaches the delivery address provided at checkout.

Delivery may be completed through:

• Standard courier services

• Express delivery providers

• International shipping companies

• Postal services

• Local last-mile delivery partners

The available logistics method will depend on your destination and the shipping services operating in your area.

📦 Packaging & Handling

Every Walkora order is:

• Carefully packed to help protect the product during transportation

• Securely sealed before dispatch

• Checked for visible quality issues

• Prepared to help prevent damage during delivery

Your pet leash or walking accessory should arrive clean, secure, and ready to use.

Please inspect the product, including its clips, buckles, handles, stitching, and attachment points, before using it with your pet.

🎁 Gifting a Walkora Order

Looking for a practical gift for a pet owner?

Where available, you may be able to include a personalized message during checkout.

Selected orders may also qualify for gift-ready packaging depending on product availability and delivery location.

📅 Delivery Schedule

Delivery Days

Monday to Friday

No Regular Deliveries

Weekends and public holidays

Some courier partners may deliver on weekends depending on the destination and local service availability.

Order Cut-Off Time

Orders placed before 1:00 PM may be processed or shipped on the same business day.

Orders placed after 1:00 PM will normally be processed on the next business day.

Same-day dispatch is subject to payment confirmation, stock availability, warehouse operating hours, and courier collection schedules.

⚠️ Important Delivery Notes

Remote Areas

Deliveries to remote or difficult-to-reach locations may require additional time.

Additional shipping charges may also apply where required by the courier or logistics provider. Any applicable charges will normally be displayed at checkout.

Missed Deliveries

The courier may attempt delivery more than once or provide instructions for collecting the package from a local service point.

Re-delivery or storage charges may apply if delivery attempts fail because no one is available to receive the package.

Incorrect or Incomplete Address

Please ensure that your name, phone number, shipping address, apartment or unit number, postal code, and other delivery details are accurate before submitting your order.

Walkora is not responsible for delays, failed deliveries, or additional charges caused by incorrect or incomplete shipping information provided by the customer.

Contact our support team as soon as possible if you notice an address error. We may not be able to change the address after the order has been dispatched.

Customs and Import Charges

International orders may be subject to customs duties, import taxes, handling fees, or other charges imposed by the destination country.

These charges are normally the customer’s responsibility unless otherwise stated during checkout.

Customs inspections may also cause delivery delays.

📸 Damaged, Missing, or Incorrect Orders

If your Walkora order arrives damaged, incomplete, or different from what you ordered:

• Contact us within 48 hours of delivery

• Provide your order number

• Describe the issue clearly

• Include photographs of the product

• Include photographs of the packaging and shipping label

• Keep the product and packaging until the issue has been reviewed

Once the claim has been assessed, we may offer a replacement, refund, partial refund, or another suitable resolution where applicable.

Walkora may require additional information before approving a damaged or incorrect order claim.

📦 Track Your Order

Once your order has been shipped, you may receive:

• A tracking number by email or SMS

• A link to the courier’s tracking page

• Updates regarding dispatch and delivery progress

• Notification when the package is out for delivery

• Confirmation when delivery has been completed

Tracking updates are provided by the courier and may occasionally take time to appear after dispatch.

⏳ Delivery Delays

Delivery may be delayed because of circumstances including:

• Customs processing

• Severe weather

• Public holidays

• High order volumes

• Courier disruptions

• Transportation delays

• Supply chain interruptions

• Incorrect delivery details

• Government restrictions

• Circumstances beyond our reasonable control

Walkora will make reasonable efforts to assist with delayed shipments, but we cannot guarantee exact delivery dates once an order has been transferred to the courier.

💬 Need Assistance?

For questions about shipping, tracking, delayed deliveries, or special delivery requests, please contact us through our Contact Us page.

Our support team will assist you in making your Walkora delivery experience as smooth as possible, so you can enjoy safer and more comfortable walks with your pet.