Walkora – Terms & Conditions

Welcome to Walkora — where safer walks meet everyday comfort. We specialize in practical, durable, and thoughtfully designed pet leashes and walking accessories created to make every walk more comfortable, secure, and enjoyable for pets and their owners.

By accessing our website or placing an order, you agree to the Terms & Conditions outlined below. Please read them carefully.

1. Definitions

Consumer:
An individual purchasing products for personal, non-commercial use.

Distance Contract:
A purchase made through our website without physical interaction.

Durable Medium:
Any method that allows information to be stored without alteration, such as email.

2. Applicability

These Terms apply to all purchases made through the Walkora website.

By placing an order, you confirm that you have read, understood, and agreed to these Terms.

If any provision is unclear, it will be interpreted in favor of the consumer where required by applicable consumer protection laws.

3. Company Information

 

 

4. Our Offer

At Walkora, we are committed to:

• Providing high-quality pet leashes and dog-walking accessories

• Offering practical products designed for comfort, control, safety, and everyday use

• Displaying accurate product descriptions, measurements, and realistic product images

• Maintaining transparent pricing, including applicable taxes and shipping charges at checkout

• Keeping product availability updated whenever reasonably possible

Customers are responsible for reviewing product measurements, leash lengths, weight recommendations, and other product details before placing an order.

5. Order Process

Orders are confirmed after full payment has been successfully received.

You will receive an order confirmation email after completing checkout.

Payments are securely processed through trusted third-party payment providers.

Walkora reserves the right to cancel or refuse an order due to suspected fraud, payment issues, pricing errors, incorrect product information, or stock availability.

If an order is cancelled by Walkora after payment has been received, the amount paid will be refunded to the original payment method.

6. Right of Withdrawal

Eligible products may be returned within 14 days of delivery.

To qualify for a return:

• The product must be unused and unworn

• The product must not contain pet hair, dirt, odors, scratches, bite marks, or other signs of use

• The product must be returned in its original packaging

• All labels, tags, accessories, and components must be included

• The product must be in a clean and resellable condition

For hygiene and safety reasons, products that have been used by a pet may not be eligible for return unless they are defective.

7. Returns & Refunds

Return shipping costs are the customer’s responsibility unless the product received is defective, damaged, or different from the item ordered.

Customers should contact our support team before returning any product.

Returned items must be securely packaged to prevent damage during transit.

Once the returned item has been inspected and approved, the refund will be issued to the original payment method.

Original shipping charges may be non-refundable unless the return is caused by an error made by Walkora.

Refund processing times may vary depending on the customer’s bank or payment provider.

8. Pricing

All prices are displayed in USD unless otherwise stated.

Walkora reserves the right to update prices or correct pricing errors at any time.

The price charged will be the price displayed at checkout when the order is submitted, except in cases of an obvious pricing or technical error.

International customers are responsible for any customs duties, import taxes, handling fees, or local charges imposed by their country.

9. Product Quality, Safety & Warranty

All Walkora products are checked for quality before shipping.

Please note:

• Product colors may appear slightly different due to lighting, photography, or screen settings

• Minor variations may occur due to materials, manufacturing, stitching, hardware, or product design

• Product dimensions may vary slightly due to manual measurement

• Normal wear may occur over time depending on usage, weather exposure, pet strength, and maintenance

Customers must inspect the leash and its clips, buckles, stitching, handles, and attachment points before every use.

Products should only be used for their intended purpose and according to the provided product description.

Any defect or product issue must be reported within 14 days of delivery.

The warranty does not cover:

• Damage caused by chewing, biting, scratching, or pulling

• Misuse, negligence, or improper handling

• Normal wear and tear

• Damage caused by excessive force

• Damage caused by using the product with a pet exceeding the recommended size or weight

• Damage caused by water, heat, chemicals, improper washing, or incorrect cleaning

• Damage caused by sharp objects or improper storage

• Damage caused by unauthorized repairs or modifications

• Loss or damage resulting from failure to inspect the product before use

Walkora products are designed to support responsible pet walking but cannot prevent every accident, escape, injury, or unexpected animal behavior. Pet owners remain responsible for supervising and controlling their pets.

10. Shipping & Delivery

Orders are shipped to the delivery address provided by the customer during checkout.

Customers are responsible for ensuring that all shipping information is accurate and complete.

Delivery may take up to 30 business days depending on the destination, shipping method, customs process, carrier availability, and logistics conditions.

Orders may be delivered through postal services, courier companies, or third-party logistics providers, depending on the customer’s location.

Delivery delays may occur because of:

• Customs inspections

• Shipping carrier disruptions

• Weather conditions

• Public holidays

• Incorrect or incomplete addresses

• High order volumes

• Supply chain interruptions

• Circumstances outside our reasonable control

Walkora is not responsible for delays caused by customs authorities or shipping carriers.

If a package is confirmed as lost, returned to sender, or undeliverable, Walkora may offer a replacement or refund where applicable after reviewing the shipment status.

11. Payments

Full payment is required at checkout.

We may accept major credit cards, debit cards, PayPal, and other secure payment options displayed during checkout.

Payment availability may vary depending on the customer’s country or location.

For payment-related concerns, customers should contact our support team promptly.

Walkora does not directly store complete credit card or debit card details. Payments are processed through third-party payment providers.

12. Complaints & Customer Support

Customers should report damaged, defective, incorrect, or missing products within 7 days of receiving the order.

When submitting a complaint, customers may be asked to provide:

• Their order number

• A clear description of the issue

• Photographs or videos of the product

• Photographs of the packaging and shipping label

• Any other information required to review the claim

Our support team aims to respond within 14 business days.

Depending on the circumstances, valid complaints may be resolved through:

• Replacement

• Refund

• Partial refund

• Store credit, where applicable

13. Dispute Resolution

Walkora aims to resolve customer concerns fairly and efficiently.

Customers are encouraged to contact our support team before initiating a payment dispute or chargeback so that we have an opportunity to investigate and resolve the issue.

If a dispute cannot be resolved directly, it may be referred to an independent mediator, consumer authority, or other dispute resolution service where applicable.

14. Force Majeure

Walkora is not responsible for delays, interruptions, or failures caused by circumstances beyond our reasonable control, including:

• Natural disasters

• Severe weather

• Shipping carrier disruptions

• Supply chain interruptions

• Customs delays

• Government restrictions

• Public health emergencies

• Strikes or labor disputes

• Internet, system, or payment provider failures

15. Governing Law

These Terms are governed by applicable laws unless mandatory local consumer protection laws provide otherwise.

Nothing in these Terms limits any legal rights that cannot be excluded under applicable consumer protection laws.

16. Changes to Terms

Walkora reserves the right to update or modify these Terms & Conditions at any time.